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About us

Welcome to keepsakememoryboxes.co.uk

Because Keepsakes are like memories always to be treasured

With an extensive range of keepsake boxes and memory boxes to choose from you're sure to find what you're looking for at keepsakememoryboxes.co.uk

Make it personal! Send someone a special personalised memory box

Make it extra special with a keepsake box that is personalised just for them! With so many ideas to choose from, personalising your gift has never been easier. Quick Personalisation & Fast Delivery

Why choose your memory box from Us? 

  • More than 200 styles of quality keepsake boxes online for every occasion 

  • Great value prices and fantastic quality

  • We specialise in personalised memory boxes and personalised gifts

  • Fantastic range of gifts for every occasion with many personalised options

  • No Quibble Guarantee - 100% satisfaction

  • Friendly customer service

  • Fast delivery

  • International delivery options


Thank you for visiting us today

We look forward to sending you some great quality unusual gifts. If we can help you at all with your purchase then please do not hesitate to contact us, we’d be delighted to help.

Warmest Regards

The Keepsake Memory Boxes team




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Delivery

Our Delivery Information

We aim to dispatch your keepsake boxes and gifts as quickly as we can. We have a number of delivery options for you to choose from, so if you need your order quickly there is hopefully an option that will suit you. If you have any questions about delivery of your memory box or gifts then please do get in touch with us by email or phone.

Dispatch Times

We normally dispatch most orders received before 1pm on the same day (Mon-Fri)

Personalised Boxes and Gifts are normally dispatched in 1-3 working days (Mon-Fri) from receipt of order. Some may take longer, please read the product description for full details. If you are unsure, please don't hesitate to get in touch.

Dispatch times are intended as a guide and are not guaranteed. Frequently items are dispatched in shorter times and on occasion some items, personalised items or large orders may take a little longer. Busy trading times such as Christmas, Father's Day, Valentines Day, etc. may also lead to longer than normal dispatch times.

Please allow for delivery time in addition to dispatch time when ordering your items.

Delivery Times and Charges

Most of our deliveries are made by Royal Mail, here is a guide to estimated delivery times that apply from when your items or gifts leave us:
 

Free UK Delivery (between 2–4 working days) on all orders over £25
Spend over £25 (excluding tax and delivery charges) and we will deliver your order free of charge in the UK.

First Class Delivery Royal Mail 24 hour – aims to arrive the next working day after dispatch*

•   up to 1 kg  £4.95

•   up to 2 kg  £5.95

Second Class Delivery – Royal Mail 48 hour – aims to arrive within 2 working days of dispatch*

•   up to 2 kg  £3.95

Next Day Delivery (Mon–Thurs) – Guaranteed to arrive the next day after dispatch – Signature Required – Orders must be placed before 1pm*

•   up to 1 kg – £8.95

•   up to 2 kg – £11.95

Next Day Delivery Saturday 

•   up to 1 kg  £13.95

•   up to 2 kg – £16.95 – Guaranteed Saturday delivery by 1pm – Signature Required – Orders must be placed before 1pm Friday*

Hermes† – Your parcel will be delivered within 2-5 working days, after receipt of the order. Delivery to your chosen address will be made anytime between 8am & 8pm.

•   up to 3kg – £6.50

* Excludes Channel Islands, Isle of Man, UK Highlands & Islands, Northern Ireland
Some of our heavier/larger boxes will only be dispatched via courier (Hermes), this will be clearly noted on the product pages this applies to. 

Please remember that our Royal Mail delivery times are estimates only. Sometimes, especially during busy times of the year, Royal Mail First Class delivery can take up to 3 working days, and Royal Mail Standard delivery can take up to 5 working days. Neither Standard delivery nor First Class Delivery estimated times are guaranteed.

Our Next Day service is only available on selected boxes and gifts.

Our Guaranteed Saturday Delivery service is only available on selected memory boxes and gifts.

Please remember to allow for dispatch time as well as delivery time when ordering your items.

International Delivery

We will happily arrange and quote for international delivery if required, please call or email us with your details.

I want my memory box or gifts delivered to another address

You can choose a different delivery address when you go through the checkout. This is helpful should you need your order delivered to a workplace or to go direct to someone as a gift. Please note: unless specifically requested, the invoice will be sent with the purchase. 

I need my order by a specific date

If you need your purchase by a specific date, to avoid disappointment, we strongly recommend our Special Next Day (Mon-Fri) Delivery Service or our Next Day Saturday Service.

Personalised Boxes and Gifts Delivery

If you order personalised keepsake boxes or gifts they may take a little longer to dispatch because we have to prepare them just for you. If you order non-personalised items they may be dispatched separately from your personalised gifts.

Please note: Our Next Day service and Guaranteed Saturday delivery service may not be available on all of our personalised products.

I’ve not received my order

Please refer to the Delivery Times section on this page to check the estimated delivery guidelines. Please note that deliveries to some locations may take longer and all deliveries may take longer than usual at busy times of the year.

If your order hasn’t been delivered within the time guidelines given above, then please contact us to let us know and we will look at how we can resolve this for you.

Disclaimer – Important Please Read

Whilst we will do everything we possibly can to ensure that your boxes or gifts arrive within the estimated delivery times, Keepsakememoryboxes.co.uk accepts no responsibility or liability whatsoever for any delays to the estimated delivery times caused by third parties (including Royal Mail or other courier companies) that we may use to deliver your order.

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Returns

Keepsake Memory Boxes Returns Information

Returns

As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it/them to us within 14 working days of receipt. This offer excludes personalised items. Personalised Items are non-returnable unless they are faulty or damaged because they have been made especially for you.

Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us.

If you would like to return an item, please contact us via email at: info@keepsakememoryboxes.co.uk and we'll be more than happy to help.

 

Refunds

A full refund will be made for returned goods within 14 days on the condition that the goods are returned to us in their original presentation boxes, unused and sent back to us in the same condition they were received. 

Wrap the items securely in their original packaging where possible and affix our 'Returns Label'. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain 'Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost in transit. We will only issue a refund for the goods once they are in our possession.

We are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Return postage for goods returned for any other reason will be solely at your cost.

Faulty/Damaged Goods

You should inspect the goods when you receive them for damage or defects. In the unlikely event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt to let us know about the problem. We may ask you to email us a photograph of the damage or to return the items to us. We will work with you to resolve the issue as quickly as we can.

We may send you a replacement item as soon as possible or issue you a full refund, including the original postage paid and cost of returning the items (if a receipt is enclosed), on all faulty or incorrectly supplied items. 

Please use the Contact Us form or telephone us to discuss the issue.

Please wrap the items securely in their original packaging. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost on return to us and will only issue a refund for the goods once they are in our possession.

We are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Postage for goods returned for any other reason shall be solely at your cost.

Please return your item to the following address: 

KEEPSAKE GIFT COMPANY Ltd

Returns Department

Neville Lodge

53 Newbridge Crescent

Wolverhampton

West Midlands

WV6 0LH

UK

We will send you confirmation of returned goods via email.

Receiving your Refund

We will contact you by email when your refund has been processed.

All refunds will be paid on receipt of the goods and within 30 days or, where applicable, replacement goods will be dispatched to you as soon as possible, at no further cost to you.

Customers are required to take reasonable care of the goods until they have been returned to us. We will not accept any responsibility for loss or damage sustained while they are in your possession.

If you have any queries about our delivery and/or refund policy we are always happy to help.

Please see our Contact Us section for further details.

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Terms & Conditions

Welcome to Keepsake Memory Boxes Terms & Conditions 

Accepting these terms:

Please read these Terms and Conditions carefully as by using any part of this Website, including completing any customer registration with us and/or placing any order on the Website, you will be deemed to have understood and agreed to be bound by these Terms. 

If you do not agree with these Terms, then you must cease use of this Website immediately. These Terms are a contract between us and you may wish to print a copy for future reference. For the avoidance of doubt, please note that each time you access this Website (for whatever reason) you will be deemed to have accepted these Terms. 

We may revise these Terms at any time by updating this posting. You should therefore check this Website from time to time to review the then current Terms to ensure that you are at all times fully aware of our current Terms. Any changes are effective immediately upon posting to the Website. 
Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Website. 

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Trading Address:

Keepsake Gift Company Ltd provides the services available on this website. Keepsake Memory Boxes refers to a trading style of the Bell Gift Group group of companies, whose trading address is situated at: 

KEEPSAKE GIFT COMPANY Ltd,

Neville Lodge

53 Newbridge Crescent

Wolverhampton

West Midlands

WV6 0LH

UK

Please use our trading address for all correspondence.

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Privacy: 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We use the information you give us to process your orders and to provide you with the best possible service.

We may use the information we collect to occasionally notify you about important functional changes to the web site, new services and special offers. 

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. 

If you would rather not receive optional communicatons, you may opt out by ticking the appropriate box on your personal account information pages. See My Account for your preferences

As with most sites these days, cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected them.

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

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Order Confirmation:

You place your order by clicking on the submit order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

Once you have placed your order, we will send to you an acknowledgement email detailing the goods that you have ordered, a payment reference and the value of your order which will be debited from your credit/debit card/PayPal Account.

Unless we have notified you that we are not able to accept your order, or you have cancelled your order in accordance with the Cancellation and Returns Procedures set out below, our acceptance of your order and the completion of the contract between you and us, will take place at the time and date that we notify you by e-mail informing you we have dispatched the goods you have ordered. 

The deemed time and date of receipt by you, shall apply regardless of whether, for reasons beyond our control, you have not received that email.

Every effort is made to ensure that your order is dispatched by the next working day (Mon-Fri) of receipt of the order (subject to events that are beyond our reasonable control) and when payment has been cleared. You will be sent an invoice/receipt with the goods ordered. 

If we are unable to fulfill your order following our order acknowledgement we will contact you by email to advise you of this as soon as possible. You will be given a full refund of what you have paid in relation to any such non-fulfilled order. 

Please note: All invoices will be sent with the orders unless requested otherwise. If you would prefer the invoice not to be sent with your gift(s), please write in the customer comments section when going through the checkoutDO NOT SEND INVOICE TO THE DELIVERY ADDRESS  

If you need to contact us simply log onto our website at contact us for all details.  

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Online Security Payment System:

We use WorldPay as our payment system. 
All the credit card information is processed by WorldPay, no credit card data is held by us in any form. 

WorldPay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that customer's details remain secure throughout the transaction process. 

Communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shopper's browser using TLS or 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shoppers to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

WorldPay supports the full range of fraud-prevention methods including online transaction authorisation and cardholder verification. The WorldPay  payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.

WorldPay accepts payments from Visa, MasterCard, Visa Delta, Maestro/Switch, Visa Electron and Solo.

If paying by credit or debit card please provide your billing address your card provider holds on file. 

You confirm that the credit or debit card being used is yours. We cannot be liable for any unauthorised transactions nor can we be held liable for any denied payments which are a result of the information provided by you.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will contact and inform the card holder.

We shall not be responsible for any costs or inconvenience caused by a subsequent delay, denial or payment or subsequent non-delivery of any goods on the basis of the above.

Keepsake Memory Boxes shopping site is fulfilled by Keepsake Gift Company Ltd, this name will appear on your credit card statement.

Should you any queries, please Contact Us

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Faulty/Damaged Goods:

You should inspect the goods when you receive them for damage or defects. In the unlikely event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt to let us know about the problem. We may ask you to email us a photograph of the damage or to return the items to us. We will work with you to resolve the issue as quickly as we can.

We may send you a replacement item as soon as possible or issue you a full refund, including the original postage paid and cost of returning the items (if a receipt is enclosed), on all faulty or incorrectly supplied items. 

Please use the Contact Us form or telephone us to discuss the issue.

Please wrap the items securely in their original packaging. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost on return to us and will only issue a refund for the goods once they are in our possession.

We are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Postage for goods returned for any other reason shall be solely at your cost.

Please return your item to the following address: 

KEEPSAKE GIFT COMPANY Ltd

Returns Department

Neville Lodge

53 Newbridge Crescent

Wolverhampton

West Midlands

WV6 0LH

UK

We will send you confirmation of returned goods via email.

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Risk and Ownership: 

Risk of damage or loss of the goods shall pass to you on delivery or, if you fail to take delivery of the goods, at the time when the goods are delivered (or delivery is attempted) to you in accordance with your instructions.

Title in the goods shall pass to you upon delivery of the goods and on our receipt of full payment. Legal ownership of the goods will immediately revert to us if we refund any such payment to you or if the goods are returned in accordance with any cancellation, refund, return or exchange policy as posted on this Website. 

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Refund Policy:

Non-Faulty Goods

We really want you to be happy with your chosen products, and we do understand that sometimes you may just change your mind or that it is just not suitable for yourself or the person you are buying for. However, personalised items are non-returnable unless they are faulty or damaged this is because they have been made especially for you.

You can return your products for an exchange or for a full refund of the purchase price (excluding postage) within 14 days of receipt, on the condition that the goods are returned to us in their original presentation boxes, unused and returned in the same condition they were received.  

Wrap the items securely in their original packaging where possible and affix our ‘Returns Label'. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost in transit and will only issue a refund for the goods once they are in our possession.

We are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Postage for goods returned for any other reason shall be solely at your cost.

Damaged/Faulty Goods

You should inspect the Goods when you receive them for damage or defects. In the unlikely event that your order is incorrectly shipped or found to be damaged or defective, you need to contact us within 2 working days of receipt to qualify for a refund. 

We will send you a replacement pair as soon as possible or issue you a full refund, including the original postage paid and postage of sending the items back (if a receipt is enclosed), on all ‘faulty' or ‘incorrectly supplied' items.

All returns must be notified by the ticket notification system and accepted by us before they are sent back. Please Contact Us to raise a ticket request.

Wrap the items securely in their original packaging where possible and affix our ‘Returns Label'. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost on return to us and will only issue a refund for the goods once they are in our possession..

We are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost.

Upon receipt of return confirmation, please forward your return to the following address: 

KEEPSAKE GIFT COMPANY Ltd,

Neville Lodge, 53 Newbridge Crescent

Wolverhampton

West Midlands

WV6 0LH

UK

Receiving your Refund

We will contact you by email when your refund has been processed. 
All refunds will be paid with receipt of the goods and within 30 days, or where applicable replacement Goods will be despatched to you as soon as possible, with no further costs to you.

Customers are required to take reasonable care of the goods until they have been returned to us. We will not accept any responsibility for loss or damage sustained while they are in your possession.

If you have any queries about our delivery and/or refund policy we are always happy to help. 

Please see our Contact Us section for further details. 

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After Sales:

We take customer satisfaction very seriously. If you have any questions or complaints our team is always here to help. 

Please Contact Us via email info@keepsakememoryboxes.co.uk and we will be happy to help. 

Alternatively you can write to us at: Keepsake Memory Boxes, Neville Lodge, 53 Newbridge Crescent, Wolverhampton, WV6 0LH. 

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Prices:

All our prices include VAT at the current rate and by default, all prices are displayed in UK pounds sterling. 

You will pay the delivery charges by the method specified in your order for transport and packaging as quoted on the Keepsake Memory Boxes website on the date of acceptance of the order.

We reserve the right to update prices on the website, prices cannot be guaranteed for any period of time. We make every effort to ensure prices and availability of our products are correct at the point at which you place an order.

We reserve the right to withdraw any goods from the website at any time. 

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Trade Descriptions:

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

While we take all possible care to reproduce and describe items accurately, we cannot be held liable for printing errors. In some cases slight variations in actual goods may occur.

We try to include as much information as we feel necessary for you to make an informed choice. The colours on your screen and any product descriptions should be used as a guide only.

In addition, due to the fact that the products are made of natural ingredients and components, slight variations may occur in actual goods. All dimensions are approximate. 

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Representations, Warranties and Limitation of Liability:

The Website is presented on an "as is" basis. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent that such representations and warranties are not excludable by law.

The information displayed is of a general nature and is not intended to address your particular requirements or constituting any form of advice, recommendation or arrangement by us.

We make all reasonable efforts to ensure that the information on our Website is accurate and up to date. However, you should always independently check any information before you rely on it.

We do not represent or warrant that the information accessible via this Website is accurate, complete or current and we do not accept liability for any loss whatsoever arising from any inaccuracy or information that is out of date.

In particular, you agree that, to the fullest extent permitted by applicable law and save in respect of death or personal injury arising from our negligence, neither us nor any of our parents, affiliates, subsidiaries, directors, employees, shareholders, agents or other representatives shall be responsible or liable under any circumstances, for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages), or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with your use of this Website and its services.

The limitation of liability noted at the clause above shall also be extended to include any use in connection with your use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Such limitation of liability shall also extend to any events beyond our reasonable control including any restricted or non-access to this Website due to service interruptions. You agree to indemnify and hold us and (as applicable) our parents, subsidiaries, affiliates, officers, directors, agents, representatives, shareholders and employees harmless from any claim or demand, including any legal fees, made by any user (registered or otherwise) or third party due to or arising out of your breach of these Terms (including any documents incorporated by reference), your violation of any law or the rights of a third party or any breach of your representations and warranties as contained herein.

Although we accept that we are obliged to take every reasonable step to ensure authenticity of your credit/debit card transactions, we are not held liable for any damage or loss due to any misuse by any other person of your credit or debit card details. 

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Intellectual Property:

You acknowledge and agree that all intellectual property and other proprietary rights (including, but not limited to, copyright and trademarks) and all technical, business or similar information (including but not limited to, all designs, documents, photographs and other materials relating to the Goods) created by us (and or any applicable licensors) shall be, and shall remain our property (or the property of our licensors, as applicable).

All design, text, graphics, layout, software and all other materials on this Website are protected by copyright, trademark and other proprietary rights and belongs to us (or our licensors, where applicable) and all such rights remain reserved.

We give no permission in respect of the reproduction or use for any purpose of any brand names, product names, designs or other material shown on this Website in which intellectual property rights subsist. Unless otherwise stated, users may view, print and download the contents for their own personal, non-commercial use only; the contents must not be used for commercial or business purposes or incorporated in any work or in any publication in any form without prior written permission from us or any applicable licensor or copyright owner. 

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Our Website may contain links to other internet sites operated by third parties. 
We may provide such links for your convenience only, and links from this Website to any other website do not imply that we approve of, endorse, or recommend that website.

We assume no responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. 

Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. 

Our website can be accessed via hyperlinks from third parties, without prior knowledge to us. We hold no responsibility for the design, content or any information contained on the website of such third parties.

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Payment & Security

Payment and Security at Keepsake Memory Boxes

This page is to help your shopping experience with us and answer some of the commonly asked questions that we get on payments. If you don't find an answer to your question then email us and we will reply promptly.


How do I pay with my credit / debit card? 

All our card transactions are processed by WorldPay, one of the largest independent Payment Service Providers in the country, providing card payment solutions for thousands of online and mail order businesses across the UK.

Please note, we also accept payments via PAYPAL, simply follow the checkout procedure for quick, easy and secure payment.


What appears on my credit card/bank statement? Are my details secure?
 

WorlPay's systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. 

When you purchase from keepsakememoryboxes.co.uk, your credit card or banking statement will be debited with our parent company name 'Keepsake Gift Company Ltd.'

What currencies can I pay in?

All prices shown on the website default to GBP pounds sterling, you may however change your currency using the currency selector provided on every page. Presently we can accept payment via GBP Sterling, US Dollars and Euros. Your debit/credit card will be debited in UK pounds sterling using the current exchange rate. 

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Privacy

Privacy Policy

GDPR PROCEDURES


As from 25 May 2018 any changes in data recorded for customers, employees and suppliers in the EU must be recorded and those records retained in accordance with our Privacy Policy. Any data held prior to 25 May 2018 has been recorded properly and held securely as can be seen by the Data Audit carried out.
Additional Customer Details.
As from 25 May 2018 if there is a new customer they must agree positively to our Privacy Policy before registering any of their data. This positive agreement must retained and filed so it can be referred to at any time.

Customer Requests
If a customer asks for the data we hold about them this must be given to them within 24 hours and a record kept that the information has been passed and what information was given. If a customer asks for their information to be deleted this must be confirmed in writing within 24 hours and a record kept of this. (When customer records are requested to be deleted and this customer has previously had transactions with us the accounting records must be retained for legal reasons and this information must be passed on to the customer) The customer records in the website and newsletter software must be deleted.

Privacy Policy
The Privacy Policy must be updated at least on an annual basis. If matters arise prior to a review the Privacy Policy can be amended. If there any changes required these must also be made to the Privacy Policy on the website.
Breach of Data 
If there is a breach of the data held by KeepSake Gift Company, this must be first assessed as to whether it is a serious breach or not. If it is not a serious breach then actions must be taken to stop this breach in the future.
If the breach is a serious breach then the ICO must be told within 72 hours and any individual also informed within 72 hours. An action plan must then be made to minimise any breaches in the future


DATA PRIVACY NOTICE

Keepsake Gift Company

1. Your personal data - what is it?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller's possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the "GDPR").

2. Who are we? 
Keepsake Gift Company is the data controller (contact details below). This means it decides how your personal data is processed and for what purposes.

3. How do we process your personal data?
Keepsake Gift Company complies with its obligations under the "GDPR" by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: -
" To enable us to inform you or any changes to our trading policies;
" To enable us to inform you of any changes in prices; 
" To enable us to inform you of any new products; 
" To inform you of any events and exhibitions we are attending; 
" To inform you of any event that may change the basis of trading with us;
" To allow you access to our trade only website;
" To allow you to order on our website;


4. What is the legal basis for processing your personal data?
" Explicit consent of the data subject so that we can keep you informed about news, events, changes to our trading policies, new products and changes in prices.
" Processing is necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement;
" Processing is necessary completing orders, deliveries and returns:

5. Sharing your personal data
Your personal data will be treated as strictly confidential. We will not share your data with third parties.

6. How long do we keep your personal data ?
We keep data in accordance with the ''GDPR'' and we keep it until you request us to delete it or alter the data that we hold about you.


7. Your rights and your personal data 
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -
" The right to request a copy of your personal data which Keepsake Gift Company holds about you; 
" The right to request that Keepsake Gift Company corrects any personal data if it is found to be inaccurate or out of date; 
" The right to request your personal data is erased where it is no longer necessary for Keepsake Gift Company to retain such data;
" The right to withdraw your consent to the processing at any time
" The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].
" The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
" The right to object to the processing of personal data, (where applicable) [Only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]
" The right to lodge a complaint with the Information Commissioners Office.

8. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

9. Contact Details

To exercise all relevant rights, queries of complaints please in the first instance contact the The Managing Director,
KEEPSAKE GIFT COMPANY Ltd, Neville Lodge, 53 Newbridge Crescent, Wolverhampton, West Midlands, WV6 0LH, UK

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