Returns

Keepsake Memory Boxes Returns Information

Returns

As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it/them to us within 14 working days of receipt. This offer excludes personalised items. Personalised Items are non-returnable unless they are faulty or damaged because they have been made especially for you.

Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us.

If you would like to return an item, please contact us via email at: info@keepsakememoryboxes.co.uk and we'll be more than happy to help.

 

Refunds

A full refund will be made for returned goods within 14 days on the condition that the goods are returned to us in their original presentation boxes, unused and sent back to us in the same condition they were received. 


Wrap the items securely in their original packaging where possible and affix our 'Returns Label'. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain 'Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost in transit. We will only issue a refund for the goods once they are in our possession.

We are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Return postage for goods returned for any other reason will be solely at your cost.

Faulty/Damaged Goods


You should inspect the goods when you receive them for damage or defects. In the unlikely event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt to let us know about the problem. We may ask you to email us a photograph of the damage or to return the items to us. We will work with you to resolve the issue as quickly as we can.

We may send you a replacement item as soon as possible or issue you a full refund, including the original postage paid and cost of returning the items (if a receipt is enclosed), on all faulty or incorrectly supplied items. 


Please use the Contact Us form or telephone us to discuss the issue.

Please wrap the items securely in their original packaging. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost on return to us and will only issue a refund for the goods once they are in our possession.

We are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Postage for goods returned for any other reason shall be solely at your cost.

Please return your item to the following address: 



KEEPSAKE GIFT COMPANY Ltd

Returns Department

Neville Lodge

53 Newbridge Crescent

Wolverhampton

West Midlands

WV6 0LH

UK

We will send you confirmation of returned goods via email.

Receiving your Refund

We will contact you by email when your refund has been processed.

All refunds will be paid on receipt of the goods and within 30 days or, where applicable, replacement goods will be dispatched to you as soon as possible, at no further cost to you.

Customers are required to take reasonable care of the goods until they have been returned to us.
 We will not accept any responsibility for loss or damage sustained while they are in your possession.

If you have any queries about our delivery and/or refund policy we are always happy to help.

Please see our Contact Us section for further details.


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