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Delivery

Our Delivery Information

We aim to dispatch your keepsake boxes and gifts as quickly as we can. We have a number of delivery options for you to choose from, so if you need your order quickly there is hopefully an option that will suit you. If you have any questions about delivery of your memory box or gifts then please do get in touch with us by email or phone.

Dispatch Times

We normally dispatch most orders received before 1pm on the same day (Mon-Fri)

Personalised Boxes and Gifts are normally dispatched in 1-3 working days (Mon-Fri) from receipt of order. Some may take longer, please read the product description for full details. If you are unsure, please don't hesitate to get in touch.

Dispatch times are intended as a guide and are not guaranteed. Frequently items are dispatched in shorter times and on occasion some items, personalised items or large orders may take a little longer. Busy trading times such as Christmas, Father's Day, Valentines Day, etc. may also lead to longer than normal dispatch times.

Please allow for delivery time in addition to dispatch time when ordering your items.

Delivery Times and Charges

Most of our deliveries are made by Royal Mail, here is a guide to estimated delivery times that apply from when your items or gifts leave us:
 

Free UK Delivery (between 2–4 working days) on all orders over £50
Spend over £25 (excluding tax and delivery charges) and we will deliver your order free of charge in the UK.

First Class Delivery – Royal Mail 24 hour – aims to arrive the next working day after dispatch*

•   up to 1 kg – £4.95

•   up to 2 kg – £5.95

Second Class Delivery – Royal Mail 48 hour – aims to arrive within 2 working days of dispatch*

•   up to 2 kg – £3.95

Next Day Delivery (Mon–Thurs) – Guaranteed to arrive the next day after dispatch – Signature Required – Orders must be placed before 1pm*

•   up to 1 kg – £8.95

•   up to 2 kg – £11.95

Next Day Delivery Saturday 

•   up to 1 kg – £13.95

•   up to 2 kg – £16.95 – Guaranteed Saturday delivery by 1pm – Signature Required – Orders must be placed before 1pm Friday*

Hermes† – Your parcel will be delivered within 2-5 working days, after receipt of the order. Delivery to your chosen address will be made anytime between 8am & 8pm.

•   Parcels over 2kg – £6.50

* Excludes Channel Islands, Isle of Man, UK Highlands & Islands, Northern Ireland
† Some of our heavier/larger boxes will only be dispatched via courier (Hermes), this will be clearly noted on the product pages this applies to. 

Please remember that our Royal Mail delivery times are estimates only. Sometimes, especially during busy times of the year, Royal Mail First Class delivery can take up to 3 working days, and Royal Mail Standard delivery can take up to 5 working days. Neither Standard delivery nor First Class Delivery estimated times are guaranteed.

Our Next Day service is only available on selected boxes and gifts.

Our Guaranteed Saturday Delivery service is only available on selected memory boxes and gifts.

Please remember to allow for dispatch time as well as delivery time when ordering your items.

International Delivery

We will happily arrange and quote for international delivery if required, please call or email us with your details.

I want my memory box or gifts delivered to another address

You can choose a different delivery address when you go through the checkout. This is helpful should you need your order delivered to a workplace or to go direct to someone as a gift. Please note: unless specifically requested, the invoice will be sent with the purchase. 

I need my order by a specific date

If you need your purchase by a specific date, to avoid disappointment, we strongly recommend our Special Next Day (Mon-Fri) Delivery Service or our Next Day Saturday Service.

Personalised Boxes and Gifts Delivery

If you order personalised keepsake boxes or gifts they may take a little longer to dispatch because we have to prepare them just for you. If you order non-personalised items they may be dispatched separately from your personalised gifts.

Please note: Our Next Day service and Guaranteed Saturday delivery service may not be available on all of our personalised products.

I’ve not received my order

Please refer to the Delivery Times section on this page to check the estimated delivery guidelines. Please note that deliveries to some locations may take longer and all deliveries may take longer than usual at busy times of the year.

If your order hasn’t been delivered within the time guidelines given above, then please contact us to let us know and we will look at how we can resolve this for you.

Disclaimer – Important Please Read

Whilst we will do everything we possibly can to ensure that your boxes or gifts arrive within the estimated delivery times, Keepsakememoryboxes.co.uk accepts no responsibility or liability whatsoever for any delays to the estimated delivery times caused by third parties (including Royal Mail or other courier companies) that we may use to deliver your order.


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