Our Delivery Information
We aim to dispatch your keepsake boxes gifts as quickly as we can. We have a number of options for delivery for you to choose from, so if you need your order quickly there is hopefully an option that will suit you. If you have any questions about delivery of your memory box and gifts then please do get in touch contact us.
We normally dispatch most orders received before 1pm on the same day (Mon-Fri)
Personalised Boxes and Gifts are normally dispatched in 1-3 working days (Mon-Fri) from order receipt. Some may take longer please read the product description for full details.
Dispatch times are intended as a guide and are not guaranteed, frequently items are dispatched in shorter times and on occasion some items, personalised items or large orders may take a little longer. Busy trading times such as Christmas, Father's Day, Valentines etc may also lead to longer than normal dispatch times.
Please allow for delivery time in addition to dispatch time when ordering your items.
Free Standard UK Delivery on all orders over £70
If you spend over £50 (excluding tax and delivery charges) on cufflinks and gifts then we will deliver it free in the UK.
Most of our deliveries are made by Royal Mail, here is a guide to estimated delivery times that apply from when your items or gifts leave us:
Standard Delivery - £2.99 – Royal Mail 2nd Class Normally delivered in 48 hours*
First Class Delivery - £3.49 –Royal Mail First Class Normally delivered in 24 hours*
Next Day Delivery (Mon–Thurs) - £6.99 – Guaranteed Next Day - Signature Required – Orders placed before 1pm*
Next Day Delivery Saturday - £10.99 – Guaranteed Saturday delivery Signature Required – Orders placed before 1pm Friday*
*Excludes Channel Islands, Isle of Man, UK Highlands & Islands, Northern Ireland
Please remember that our Royal Mail delivery times are estimates only. Sometimes, especially during busy times of the year, Royal Mail First Class delivery can take up to 3 working days, and Royal Mail Standard delivery can take up to 5 working days. Neither Standard delivery or Fist Class Delivery estimated times are guaranteed.
Our Next Day service is only available on selected boxes and gifts.
Our Guaranteed Saturday Delivery service is only available on selected memory boxes and gifts
Please remember to allow for dispatch time as well as delivery time when ordering your items.
Keepsakememoryboxes.co.uk delivers internationally. It ‘s easy to choose international delivery at the check out stage.
Delivery in Europe - £ 7.99 Normally delivered within 7 Days
Delivery to the U.S.A - £ 9.00 Normally delivered within 7-10 Days
Delivery to Asia - £ 9.00 Normally delivered within 7-10 Days
Delivery to New Zealand/Australia - £ 9.00 Normally delivered within 7-10 Days
I want my memory box or gifts delivered to another address
You can choose a different delivery address when you go through the checkout. This is helpful should you need your order delivering to a work place or for your purchase to go direct to someone as a gift. Please note: unless asked otherwise the invoice will be sent with the purchase.
I need my order by a specific date
If you need a purchase by a specific date to avoid disappointment we strongly recommend our Special Next Day (Mon-Fri) Delivery Service or our Next Day Saturday Service
Personalised Boxes & Gifts Delivery
If you order personalised keepsake boxes or gifts they may take a little longer to dispatch because we have to prepare them just for you. If you order non-personalised items on occasion they may be dispatched separately from your personalised gifts.
Our Next Day service and Guaranteed Saturday delivery service may not be available on all of our personalised products.
I’ve not received my order
Please refer to the Delivery Times section on this page to check the estimated delivery time guidelines. Please note that deliveries to some locations may take longer and all deliveries may take longer than usual at busy times of year.
If your order still hasn’t arrived then please contact us to let us know that you’ve not received your order. We will discuss with you how we will put things right.
Disclaimer – Important Please Read
Whilst we will do everything we possibly can to ensure that your boxes or gifts arrive within the estimated delivery times, Keepsakememoryboxes.co.uk accepts no responsibility or liability whatsoever for any delays to the estimated delivery times caused by third parties (including Royal Mail or other courier companies) that we may use to deliver your order.