Our Delivery Information
We aim to dispatch your keepsake boxes and gifts as quickly as we can. We have a number of delivery options for you to choose from, so if you need your order quickly there is hopefully an option that will suit you. If you have any questions about delivery of your memory box or gifts then please do get in touch with us by email or phone.
We normally dispatch most orders received before 1pm on the same day (Mon-Fri)
Personalised Boxes and Gifts are normally dispatched in 1-3 working days (Mon-Fri) from receipt of order. Some may take longer, please read the product description for full details. If you are unsure, please don't hesitate to get in touch.
Dispatch times are intended as a guide and are not guaranteed. Frequently items are dispatched in shorter times and on occasion some items, personalised items or large orders may take a little longer. Busy trading times such as Christmas, Father's Day, Valentines Day, etc. may also lead to longer than normal dispatch times.
Please allow for delivery time in addition to dispatch time when ordering your items.
Delivery Times and Costs
Most of our deliveries are made by Royal Mail, here is a guide to estimated delivery times that apply from when your items or gifts leave us:
Standard Delivery - £2.99 – Royal Mail 2nd Class Normally delivered in 48 hours*
First Class Delivery - £3.49 –Royal Mail First Class Normally delivered in 24 hours*
Next Day Delivery (Mon–Thurs) - £6.99 – Guaranteed Next Day - Signature Required – Orders placed before 1pm*
Next Day Delivery Saturday - £10.99 – Guaranteed Saturday delivery Signature Required – Orders placed before 1pm Friday*
*Excludes Channel Islands, Isle of Man, UK Highlands & Islands, Northern Ireland
Please remember that our Royal Mail delivery times are estimates only. Sometimes, especially during busy times of the year, Royal Mail First Class delivery can take up to 3 working days, and Royal Mail Standard delivery can take up to 5 working days. Neither Standard delivery nor First Class Delivery estimated times are guaranteed.
Our Next Day service is only available on selected boxes and gifts.
Our Guaranteed Saturday Delivery service is only available on selected memory boxes and gifts.
Please remember to allow for dispatch time as well as delivery time when ordering your items.
Keepsakememoryboxes.co.uk delivers internationally. It‘s easy to choose international delivery at the check out stage.
Delivery in Europe - £ 7.99 Normally delivered within 7 Days
Delivery to the U.S.A - £ 9.00 Normally delivered within 7-10 Days
Delivery to Asia - £ 9.00 Normally delivered within 7-10 Days
Delivery to New Zealand/Australia - £ 9.00 Normally delivered within 7-10 Days
I want my memory box or gifts delivered to another address
You can choose a different delivery address when you go through the checkout. This is helpful should you need your order delivered to a workplace or to go direct to someone as a gift. Please note: unless specifically requested, the invoice will be sent with the purchase.
I need my order by a specific date
If you need your purchase by a specific date, to avoid disappointment, we strongly recommend our Special Next Day (Mon-Fri) Delivery Service or our Next Day Saturday Service.
Personalised Boxes and Gifts Delivery
If you order personalised keepsake boxes or gifts they may take a little longer to dispatch because we have to prepare them just for you. If you order non-personalised items they may be dispatched separately from your personalised gifts.
Please note: Our Next Day service and Guaranteed Saturday delivery service may not be available on all of our personalised products.
I’ve not received my order
Please refer to the Delivery Times section on this page to check the estimated delivery guidelines. Please note that deliveries to some locations may take longer and all deliveries may take longer than usual at busy times of the year.
If your order hasn’t been delivered within the time guidelines given above, then please contact us to let us know and we will look at how we can resolve this for you.
Disclaimer – Important Please Read
Whilst we will do everything we possibly can to ensure that your boxes or gifts arrive within the estimated delivery times, Keepsakememoryboxes.co.uk accepts no responsibility or liability whatsoever for any delays to the estimated delivery times caused by third parties (including Royal Mail or other courier companies) that we may use to deliver your order.